Privacy Policy and Data Protection
Get to know how your personal data is managed and protected under Malaysian law
Introduction to Our Privacy Policy
We prioritize the security and confidentiality of your information. This document explains what data we collect, why it is needed, and your rights as a user in Malaysia. By using our service, you acknowledge the collection and use of your information as described in this Policy.
This policy meets all requirements set by Malaysian regulations, including the Personal Data Protection Act (PDPA). We are committed to transparency and safeguarding your privacy during all interactions with our conversational tools and services.
What Information We Collect
We collect both personal and technical information to deliver and enhance our services. This may include data you provide directly and data collected automatically during your use of our platform.
Information You Provide Directly
- • Registration details, such as your name and email address
- • Feedback submitted via forms or email communication
- • Dialogue preferences, conversation topics, and usage settings
- • Support requests or inquiries submitted through our website
- • Participation in surveys or promotional activities
Information Collected Automatically
- • Device type, operating system, and browser details
- • Usage statistics, such as frequency and duration of sessions
- • IP address and general geographic location
- • Cookies and similar technologies used for session management
- • Interaction data within conversational modules
How We Use Your Information
Your data is used for service delivery, personalization, performance improvement, and security. We also analyze aggregated data to optimize the user experience and address technical issues.
- • Customizing conversation modules to match your preferences
- • Improving system performance and user satisfaction
- • Responding to support and feedback requests
- • Detecting and preventing suspicious or fraudulent activities
- • Ensuring compliance with Malaysian data protection laws
- • Providing aggregated, anonymized insights for service enhancement
- • Managing and monitoring platform usage trends
Our Commitment: We are dedicated to applying the highest privacy standards and taking appropriate measures to protect your information from misuse or unauthorized access. All information is handled with careful regard for your privacy rights.
Disclosure and Sharing of Data
We limit the sharing of your personal data to partners, providers, or authorities only when required by law or operational necessity. All third parties must comply with Malaysian privacy regulations.
Use of Service Providers
We may engage third-party providers for technical, analytical, or customer support services. These providers are selected based on their privacy standards and contractual obligations to safeguard your information.
Legal or Regulatory Requirements
We may process or share data as required by Malaysian legal obligations or regulatory authorities.
Aggregated Anonymous Statistics
We analyze platform usage and generate reports using anonymized, non-identifiable data only.
Your Privacy Rights
You have full rights regarding access, correction, and deletion of your personal data in accordance with PDPA. You may also request to restrict processing or object to certain uses of your information.
- • Request access to your personal data and account details
- • Ask for correction of inaccurate or incomplete details
- • Request erased personal information from our records
- • Obtain your personal information in a portable format
- • Object to processing in certain circumstances or for marketing
- • Request restrictions on processing your personal data
To exercise your privacy rights or make inquiries, contact us through the channels provided below. We address requests in accordance with Malaysian PDPA requirements.
Information Security Measures
We implement rigorous technical and organizational safeguards to protect your data against unauthorized access, loss, or disclosure. Ongoing monitoring maintains a secure environment for your information.
Technical Safeguards
- • Encryption of data during transmission and storage
- • Multi-factor authentication protocols for account protection
- • Routine security updates for all software and servers
- • Network firewall monitoring to block unauthorized access
Organizational Safeguards
- • Internal privacy policy training for all staff and contractors
- • Designated data protection officer for policy oversight
- • Regular audits and compliance reviews
- • Restricted data access based on job requirements
Retention of Personal Data
Personal data is kept only for as long as necessary to fulfill platform, legal, or contractual requirements. Data is securely deleted when no longer required.
- • Account information is retained while your account is active
- • Conversational preferences are stored for customization
- • Support communications are archived for service integrity
- • Payment records are kept for legal and transaction purposes
- • Consent-based marketing information retained for outreach
Retention periods comply with PDPA guidelines and internal policy.
Transfers Outside Malaysia
If personal data is transferred outside Malaysia, we ensure recipients provide an equivalent level of protection in accordance with PDPA and applicable agreements.
- • Cross-border transfer agreements with service providers
- • Standard data protection clauses in vendor contracts
- • Adequate safeguards for transfers to countries with similar laws
- • User consent obtained before international transfers
Cookies and Tracking Technologies
Our use of cookies optimizes website functionality and user experience. You can manage or disable cookies at any time through your browser preferences.
Types of Cookies We Use
- • Necessary to operate our conversational platform
- • Measure website performance and audience engagement
- • Store your language and dialogue preferences
- • Enhance site features like chat modules
Users may update their cookie preferences through browser settings.
Privacy Policy Updates
We review and update this policy as regulations, technology, or internal practices change. All changes are communicated on our website.
- • Policy revision date shown at the top of this page
- • Notice in your account dashboard or by email
- • Summary of significant changes provided
- • Direct contact if changes materially impact your rights
Review our policy periodically for the latest updates.
Contact Us for Privacy Matters
For questions or to exercise your rights, please reach out using the details below.
Relithara
348, Jalan Tun Razak, Level 41, Vista Tower, The Intermark, Kuala Lumpur 50400 Malaysia
Phone: +6014-951 7492
Email: content@relithara.sbs
Last updated: January 10, 2026
Effective as of January 10, 2026